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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tanya Cooper

February 23, 2025

5  out of  5
rating by Tanya Cooper
"Nate Thomas Agency is my go-to for ALL my insurance needs. The customer service is stellar! They are responsive, informative, and personable. In addition to working with Nate and Miguel, I had the pleasure of working with another agent, Nicole. She is such a gem. Faced with a difficult case, she didn't break a sweat. Nicole was patient, amazing, and such a wonder to work with."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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RALPH SCHMIDT

February 17, 2025

5  out of  5
rating by RALPH SCHMIDT
"I was in need of home owners insurance, but wasn’t ready to pull the trigger. I got on the internet and typed in homeowners insurance at 2:00 AM and by noon, had received 2 dozen calls. I explained that I was just looking for a ball park figure and was just trying to learn how to “surf the web”. Some understood but some were extremely persistent. I had been in touch with a State Farm agent who would check back with me every month and I was expecting her call. When I received a call from Miguel Mino, a different S.F. agent, I explained what I was looking for. He listened intently and even though I told him that I was expecting a call from another S.F. rep, he was able to give me a rough quote. If I hadn’t been loyal to the other rep, I would have definitely allowed him to handle my insurance. He was very patient and polite and made me feel that I was talking to a friend whom I could trust. Like they say, “Like a good neighbor”. My experience with State Farm has been so much more gratifying than some of the other companies that I’ve talked to and would advise everyone to talk to State farm before making any other commitments. Thank you, Miguel. I am grateful for your time and efforts in my quest for insurance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Valli kidwell

January 26, 2025

5  out of  5
rating by Valli kidwell
"I had the pleasure of speaking with Nicole to get a quote for a new car. She was so very pleasant and on top of her game. When I did make a purchase she was so efficient and knew exactly what the dealership needed and emailed it promptly. It was an awesome and smooth transition. She is for sure a 5 Star!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Derek Cooper

November 23, 2024

5  out of  5
rating by Derek Cooper
"Best place to get a fast quote and excellent service."
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Collin Shawver

November 15, 2024

5  out of  5
rating by Collin Shawver
"Nate’s office is AWESOME! His team is very knowledgeable, helpful, and was very willing to take the time to educate me and my family on the coverages I had with my previous company and what my current insurance needs are now! I can’t say it enough, Nate and his office were all very friendly and it was the best experience I’ve had dealing with my insurance. I highly recommend Nate and his team!!"
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Catherine crews

October 14, 2024

5  out of  5
rating by Catherine crews
"I recently brought my daughter a car and when I called State Farm to get a quote for the insurance, I got the agent Nicole C, Shores. Now, when Nicole answered the phone, she was very pleasant and attentive. not only getting me the quote for my daughter’s car but a quote for an additional car that I purchased. No, it’s not about the quote that Nicole gave me. It’s about the pleasantness and the paying attention to detail that got me. Nicole went far beyond by correcting several issues that arose once the final quote was said and done. Not only for my daughter’s car, but for my two cars as well. I know what you’re thinking that’s what your agent is supposed to do and you’re absolutely correct. She did that and more. Nicole has stayed on the phone with me for hours trying to get the situation rectified In addition to sending me follow-up emails to make sure I was satisfied. she’s the best agent, hands-down. If I was you, I would run to get insurance coverage with Nate from State Farm. They got me covered now let them get you."
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Donald Arnold

October 9, 2024

5  out of  5
rating by Donald Arnold
"Jide was awesome explained to me everything I needed to know, call me back with more information"
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Danielle Coates

June 24, 2024

5  out of  5
rating by Danielle Coates
"Candace was very awesome, and very patient with me. Pleasantly answered ALLLLL my questions, and I had many! :)"
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Yvonne Hopwood

May 2, 2024

5  out of  5
rating by Yvonne Hopwood
"I had the pleasure of being assisted by Stephanie, and by far, my best customer service experience to date. She patiently listened while I ranted, and step by step walked me through the process. She was highly professional and with an extremely pleasant demeanor."
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Sheena Mercer

January 23, 2024

5  out of  5
rating by Sheena Mercer
"I received exceptional customer service today while speaking with Dominique. She was very helpful, informative, compassionate and professional. If you are looking for a well respected and trustworthy insurance company to use for your auto and homeowners insurance look no further. I have been with SF for over 25 years and I'm thoroughly satisfied. Highly recommended!"
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M M

November 27, 2023

1  out of  5
rating by M M
"BEWARE THEY ARE VERY SHADY, RUDE, UNPROFESSIONAL AND WILL DO FRAUD ON YOUR ACCOUNT. BE VERY CAREFUL WITH NATE THOMAS AND WILL LIE JUST TO GET BUSINESS."
We responded:
"Good Afternoon Ms. Minor, Our agency apologizes for any misunderstandings that may have occurred during our explanations to you. We would love to get back to the way you felt about our Agency in April of 2022. If there is anything else we can do, please call us at 240-206-6170. As always, we appreciate you as a State Farm Customer."
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Felicia Jenkins

October 22, 2023

5  out of  5
rating by Felicia Jenkins
"I have worked with both Rachel and Dominique and have nothing but rave reviews for both of the additions to Nate Thomas - State Farm office. Over the past 4 months, Rachel has been truly a gem. She is always polite, extremely knowledgeable in her field and she genuinely cares. Rachel continuously provides her customers with nothing less than 5 star customer service. She has been instrumental in helping both my son and I navigate through the transfer/removal of vehicles, home insurance and MVA issues, after the passing of my Mom this Summer. Thank you for everything. Dominique was very knowledgeable, courteous and eager to assist me adding new items to my business personal property policy. I would not hesitate to refer my friends in a heart beat. The customer service was flawless. Thanks again."
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Alvina Brooks

September 20, 2023

5  out of  5
rating by Alvina Brooks
"Loved, loved, loved my experience with Rachael VanNess. Rachael was beyond helpful and resourceful. She is knowledgeable and seasoned; her expertise is on point. Rachael really cared about providing me with excellent customer service. Rachael had genuine interest in making sure my family and I were covered. She patiently addressed every question and concern I had. I truly feel safe in her hands. This was the best experience, I've had in a long time. I am a client for life!!!!"
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Edythe Haugabrook

September 19, 2023

5  out of  5
rating by Edythe Haugabrook
"It was a pleasure working with Dominique at Nate Thomas State Farm office in College Park. She was very professional and attentive to my needs, making sure I got the best policy that suited my needs, and was great with following up to make sure I understood my policy, and if I had questions if you are looking for superb customer service and professionalism, please see Dominique at State Farm, Nate Thomas office in College Park Maryland you won’t be disappointed"
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Damika Ham

September 8, 2023

5  out of  5
rating by Damika Ham
"I worked with Dominique and I cannot say enough great things about her! She caught an error on my account that would save me so much money and stress! She worked hard to ensure I received the most possible savings and was so knowledgeable in her role! I look forward to continuing to work with her in the future."
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Mabel Jackson

August 31, 2023

5  out of  5
rating by Mabel Jackson
"Dominique at Nate Thomas agency was a very helpful and knowledgeable agent and help me with no problem with my life insurance policies. Thank you Maria.Dominique"
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shawn laird

August 31, 2023

5  out of  5
rating by shawn laird
"I just had a beautiful customer service experience with Dominique. She took care of everything in a flash, and I am back up and running again! Thank you."
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Leslie Marshall

August 28, 2023

5  out of  5
rating by Leslie Marshall
"Always a great experience with this agency. They are so helpful and knowledgeable. I would like to recognize Jessica for being so helpful and patient with me today. If you are oooking to switch agencies or looking for an agent for the first time, definitely give Nate and his team a call."
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Erma Talley

August 24, 2023

5  out of  5
rating by Erma Talley
"IF you are seeking an agent that put his customers FIRST, look no further. Nate and his team is the exemplary of being ‘the customer’s first and best choice!’ Anyone from his team can assist however I have to shout out Rachael. She can assist with anything and WILL have the answers to all your questions. Superb Team! I’ve been with them for almost 20 years! I’m not going anywhere…"
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Aaron Bechtle

August 24, 2023

5  out of  5
rating by Aaron Bechtle
"Both Rachel and Carmellita are really kind and helpful with any questions or concerns!"
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andrea chichester

August 24, 2023

5  out of  5
rating by andrea chichester
"I called and spoke with Rachael, who was very patient and kind. She was knowledgeable and pleasant as she answered my questions."
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Karriem Hopwood

August 24, 2023

5  out of  5
rating by Karriem Hopwood
"I have been using Nate and his staff both personally and professionally for years. I cannot say enough good things about his positivity, responsiveness, and helpfulness. They treat their clients like family and are truly ready to help. They are extremely knowledgeable about insurance and what coverage needs best suit your situation, will always recommend Nathan and Co at State Farm!"
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shameka williams

August 15, 2023

5  out of  5
rating by shameka williams
"I had a very insightful and very informative conversation with Rachael today at State Farm she was very knowledgeable about the questions I had for her today she really put my mind at ease about a couple of things thank you so much Rachel and the whole team there with Nate thank you 🥰"
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Jeffrey Davis

May 10, 2023

1  out of  5
rating by Jeffrey Davis
"They are complete harassment. Constant emails and probably wrote their own reviews. Scammers"
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lualhati mccann

April 5, 2023

5  out of  5
rating by lualhati mccann
"Miss Carmellita Turner is such a sweetheart…very nice and accommodating…since day one when me and my sister Lhu went to the office Miss Carmellita helped us a lot processing my paperworks personally or by phone…she always take time for us…thumbs up for miss Carmellita ..I’ll be seeing her soon again"